We use Australia Post for our shipping as they cover our entire country even the remote rural areas where many couriers will not deliver.
Because many of our customers do have isolated mail boxes we use Australia Post "no safe drop" system for our deliveries.
No safe drop means that if they are unable to deliver your parcel safely they are to use the card system to let you know your parcel is at your nearest post office awaing collection.Boots are expensive and we would not like to find that they have been taken from your isolated main box before you could collect them.
We have found Australia Post to be very efficient and reliable and in most cases customers will receive their goods within a few days sometimes even the next day.
You have a choice of Regular or express . This choice is at the checkout on our on line shop. All orders will be processed and disptached within 24 hours of receipt except in cases of weekends or Public Holidays and also when items are out of stock.
If you find that you have not received your articles we can track them for you or if you are purchasing from another country and need to know what the shipping fee will be just call us on 02 4457 3022 during business hours and we will assist you.
International Customers - Please note: International customers are responsible for all duties,custom fees & taxes that may be due upon delivery of the shipment to its destination.
If you have a warranty issue please click here to view our return policy for warranties.
If you are ordering from NEW ZEALAND please be sure to include your phone number on the order so we can contact you if necessary. Packages sent to New Zealand may incur additional postage charges due to the weight of the product/s being sent overseas. Once your order is placed online via our webpage a team member will weigh your products and contact you via email to let you know if there are any additional postage charges due to ne paid prior to dispatch of your goods. You will have the option of express or regular postage.